You must be located in one of the following states: AZ, CA, FL, GA, IL, MD, MO, NC, NH, NJ, NV, OR, PA, TX

Iron Insights is looking to hire Contact Center Specialists for our growing team. We offer flexible schedules; full-time and part-time opportunities. This role is 100% remote working from home.

CONTACT CENTER SPECIALIST JOB DESCRIPTION

The Contact Center Specialist is responsible for providing inbound and outbound customer support. Duties include, but are not limited to: answering inbound phone lines, making outbound calls with and without predictive dialer technology, email communication, outbound follow-up calls, system documentation, troubleshooting, and problem-solving.

What will you do:

· Answer phone professionally and expeditiously

· Respond to customer inquiries in a timely manner

· Research required information using available resources

· Handle and resolve customer complaints

· Provide customers with product and service information

· Identify and escalate priority issues

· Route calls to appropriate resource

· Maintain excellent notes in appropriate systems

· Help to maintain required project documentation

· Perform other duties as assigned

What do you need:

· High School degree or GED required

· BA/BS preferred

· 2 years of relevant experience required with 1+ years previous telephone customer service experience preferred

· Must have the ability to work remotely – requires quiet, dedicated workspace, and high-speed internet connection

· Must be able to work undistracted for the entirety of remote shift

· Experience in a high-pressure and fast-paced environment

· Ability to receive feedback and improve performance base on coaching received

· Powerful customer focus; effective listener

· Ability to function effectively in a team environment

· Efficient computer and data entry skills; ability to learn new systems and programs quickly

· Strong multi-tasking ability

· Must be flexible to work all shifts including day/nights/weekends as needed for coverage

· The drive for self-development, the ability to collaborate, and an action-oriented work ethic